2020 HR Technology Survey: Key Findings | PwC

HR Technology

Although the digitalization of HR – or Digital HR – is not new and has been well in motion for many organizations over the past few years, it has come into sharper focus during the past few weeks as a result of the COVID-19 crisis. In turn, HR and IT leaders are working together increasingly to accelerate the execution of digital strategies. In this report, PwC’s HR Technology Survey explores the effectiveness of technology investments from the views of 600 HR and HR information technology (IT) leaders on six continents. There are several insights in this report, including that among the top new digital investments are 1) talent acquisition tools (49%), improved user experience for employees (48%) skills mapping/career path tools (46%). As organizations create or modify their digital HR strategies, it is important to note that 8 out of 10 (82%) organizations surveyed report that they have struggled with adoption challenges, most of which can be linked back to planning phases that miss getting all the right people in the room to answer the right questions for change at scale. Tips are offered for overcoming these and other challenges.

 

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