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Each year, HR practitioners and business professionals look forward to Deloitte’s Global Human Capital Trends report—an in-depth analysis of key trends reshaping work, the workforce, and the workplace. The newly released 2025 report includes eight chapters on critical topics, from how AI is transforming work and the worker-employer value proposition to why reinventing performance management requires more than process redesign. While the full report can’t be summarized here, one chapter that stood out to me—on a topic I’ve written about before—is Reclaiming Organizational Capacity, starting on page 21. Leaders are always looking for ways to expand capacity to execute business priorities more efficiently. Beyond hiring more people, a powerful alternative is unlocking capacity through better ways of working. Excessive meetings, low-value work, and outdated processes are just a few issues that quietly erode capacity and performance. The chapter shares ideas to address this, including how DPG Media schedules only 80% of team capacity to give workers bandwidth to accommodate any unexpected issues. If worker utilization was maximized at 100%, DPG says, unexpected work would lead to excessively long workdays and hours of overtime. To help spark conversations on this topic, I’m resharing my worksheet for identifying opportunities to improve how work gets done.
