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HR technology is an enabler of talent practices and business performance. Yet, Gartner notes that over 50% of HR leaders say their technology falls short of meeting current and future business needs, and 83% of HR software buyers report moderate or high regret post-purchase. Given the significant investment required, ineffective HR tech can have a major negative impact, while well-chosen solutions can accelerate the execution of business priorities. Deloitte’s Human Capital Forward team has forecasted six trends to help make sense of the increasingly complex HR tech landscape and emerging solutions. Trend #3 focuses on how AI-enabled skills validation—the process of verifying and assessing workers’ skills and competencies—will help combine multiple validation approaches to enhance skills insights. This approach helps overcome challenges associated with traditional skills validation methods, such as one source of skill measurement (e.g., the manager) and one point-in-time assessment (e.g., assessing once and failing to update skills over time). Other topics, such as how agentic AI will transform HR tech by automating complex workflows, are covered. As a bonus, I’m resharing my one-page cheat sheet with key questions to help HR leaders evaluate HR technology solutions across four areas.
