45+ Employee Experience Terms | AIHR

Talent Management

The Employee Experience (EX) continues to be a priority for many organizations that recognize the importance of an EX in driving engagement, productivity, and retention. In turn, each of these elements has the potential to drive an organizations’ business financial performance. In fact, companies with a great EX outperform the Standard & Poor’s (S&P) 500 by 122 percent (1). While the EX has been defined in various ways, a simple concept is that it includes everything that an employee observes, feels, and interacts with as a part of their company. The EX includes everything from the moment a candidate applies on a job at a company to the moment they leave an organization. And just as with many topics that increase in popularity, there has been a commensurate increase in the number of terms (aka jargon) to describe aspects of the EX. These terms range from employee journeys, moments that matter, voice of the employee, Employer Net Promoter Score (eNPS), and journey mapping. I found this article to be an interesting list of the many terms that have accumulated over the years on EX, what they mean, and how they are distinct from each other.

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