Book: Proving the Value of Soft Skills: Measuring Impact and Calculating ROI | by Jack Phillips, Patti Phillips, Rebecca Ray

According to the LinkedIn 2020 Workforce Learning Report, “soft-skills” or the essential interpersonal skills that make or break our ability to get things done, are becoming increasingly vital (more so than technical skills) to individuals and organizations. And as these skills become even more important in a post-pandemic world, I was especially excited to see the publication of this new book, released August 4, 2020. The book offers insights on how to use an ROI Methodology to clearly show the impact and ROI of soft skills investments. The authors, who are all respected and accomplished in the field, guide readers through an easy-to-apply process that includes everything from business alignment, design evaluation, data collection, isolation of the program effects, cost capture, ROI calculations, and results communication. I am looking forward to diving into this book over the next few days and will provide an update once I am finished.