Chatbots for Recruiting 2020 Benchmark Report |Phenom

HR Technology

It is no secret that Artificial Intelligence (AI) continues to permeate every aspect of work and life. In the context of work, and in particular HR, AI is redefining everything from how we attract, engage, to develop people. One form of AI that continues to receive attention in HR is chatbots. And while chatbots vary in levels of sophistication, at the most basic level, “a chatbot is a computer program that simulates and processes human conversation (either written or spoken), allowing humans to interact with digital devices as if they were communicating with a real person (Oracle).” This report by Phenom analyzes more than 20 million chatbot interactions (in the context of recruiting) from over 100+customers. It showcases insights including 1) career sites with chatbots convert more applicants and nearly double the number of candidate leads, 2) the most common questions candidates ask the chatbot relate to application status, job search, and benefits & compensation, 3) more candidates engage with chatbots on mobile devices than desktops. The report includes additional findings on chatbot trends, including case studies and adoption across frontline and knowledge workers. Aside from enhancing the candidate experience, chatbots can help to eliminate talent acquisition challenges by automating time-consuming tasks such as sourcing, screening, scheduling, and answering candidate FAQs–freeing up recruiters to focus more on the strategic and relational aspects of their role.

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