Design a Return-to-Office Strategy That Balances Organizational and Employee Needs | Gartner

Workforce Trends

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I recently shared an update on how 14 organizations are modifying their return-to-office (RTO) mandates, including increasing the number of required in-office days, restricting specific days to work remotely, and incorporating workers’ compliance with RTO mandates into their performance reviews. As leaders continue to make RTO decisions for their organizations, this Gartner article provides a few ideas to consider. One part highlights how Scotiabank used data-driven insights to determine which work activities are best performed in person or remotely. Based on various assessments and employee feedback, Scotiabank aligns employee roles with five hybrid personas (shown in the post image) based on the role split of “We Care” (on-site) or “You Decide” (flexible) work activities. This approach has helped the company increase office visits by 300% without negatively impacting employee engagement. To supplement this article, I am resharing the Microsoft WorkLab article, In the Changing Role of The Office, It’s All About Moments that Matter. This article underscores the significance of setting “in-person” office expectations based on “moments that matter” rather than enforcing a minimum number of office days. Ultimately, there is no “one size fits all” regarding RTO. Nonetheless, the ideas shared in these resources can help leaders consider various options to determine what works best for their organizations.