Rewiring How We Work: Building a New Employee Experience for a Digital-First World | Slack

The pandemic continues to force most organizations to “establish new organizing principles that enable a redesign of the places we use for work, the experience of our people, and the processes we use to run efficiently.” Within this context, The Future Forum has launched the Remote Employee Experience Index to help organizations redesign work. The Index is based on data from 4,700 workers in the U.S., the U.K., France, Germany, Japan, and Australia who are primarily working remotely. It measures five key perceptual elements of the remote working experience: 1) Productivity: the ability to complete tasks efficiently while delivering a high quality of work 2) Work-life balance: the fluidity between priorities in work and personal life 3) Managing work-related stress and anxiety: the ability to manage pressure and worry in the virtual workplace. 4) Sense of belonging: a measure of whether knowledge workers feel accepted and valued by others on their work team, 5) Satisfaction with working arrangement: the perception of the infrastructure and support that underpins their remote work experience. While the ‘knowledge workers’ that were surveyed are generally more satisfied with working remotely than they were with office-based work, the one element where most knowledge workers are less satisfied is their sense of belonging (–5.0). The implication is that organizations should continue developing and implementing strategies that foster a connection with employees as these bonds are vital to organizational effectiveness. The article offers five of the biggest myths about remote work that the Index dispels. For a good overview of Belonging’s importance in the workplace, you can check out this excerpted article (8 min read) from the Deloitte 2020 Global Human Capital Trends report.