Most organizations collect employee feedback to understand employees’ opinions, concerns, and needs. And while the annual employee engagement survey is still used to solicit feedback in many organizations, most acknowledge that they need more than surveys to understand employee sentiment. As such, firms are increasingly using a multi-pronged approach to receiving, processing, and responding to …
This 36-page May 2022 edition of Gartner’s HR Leaders Monthly Magazine includes six articles on how technological change and the evolution of the work will impact the employee experience (EX) in the months and years ahead. The first article (starts on p.4) outlines six future of work trends reshaping the EX. They include: 1) Well-Being Is the New …
Few would dispute that a positive employee experience (EX) positively influences the success of an organization. And as HR leaders strive to show more of a direct link between EX and business outcomes within their firms, this article shares an approach for doing just that in a large global retail brand organization. The researchers obtained …
This 48-page report provides insights into how the general shift in power dynamic—from employer to employee—continues to reset workers’ expectations of their employers. While this report has various insights, a section on p.33, titled “Individuality,” caught my attention. It emphasizes how the employee experience will be influenced by “variable customizations,” where employees want greater choice and autonomy over their …
By most accounts, the employee experience (EX) is a priority for many organizations. And given the multitude of HR-related practices that reach employees, it raises the question: to what extent does HR experience impact overall EX and other important outcomes? This 60-page report shares research findings from a 25-country study of over 32,000 respondents on how employees …
The past 20 months have brought significant shifts in how, when, and where work gets done. These changes have led workers to recalibrate their personal preferences and expectations of their employers. And with a general shift in power dynamics from employers to employees taking place, many workers are more discerning consumers of an organization’s employment value …
This 174-page report provides a detailed analysis of workplace culture, employee engagement, and employee experience issues from the perspectives of 38,000 employees from 21 countries. The report is full of statistics, including Figure 1 on page 5, showing scores of almost all six essential elements that define thriving cultures fell year after year. These elements relate to an employee’s sense …
The relationship between workers and employers continues to undergo fundamental change. This in-depth report (48-min read) describes four scenarios for how the worker-employer relationship could evolve. And while there is too much information to summarize from this report, the four relationships are: 1) Work as fashion (REACTIVE). Employers feel compelled to respond at the moment to workers’ …
As work and the workplace continue to be redefined, various implications exist for the employee experience (EX). This 116-page report—commissioned by Microsoft and prepared by Josh Bersin Academy—highlights EX trends, best practices, supporting technologies, and EX maturity across industry sectors. It is based on a survey of business and HR professionals representing 981 companies. A …
The phrase “moments that matter” stems from the customer experience function’s “moments of truth” or the moments in a customer’s journey that determine if they will make a purchase from an organization. In the context of employees and the workplace, “moments that matter” are the moments that impact an employee’s organizational experience most significantly across …
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