If you find value in content like this, sign up for my Talent Edge Weekly newsletter. With employee experience being a central focus for many organizations and leaders, the newly released 2026 edition of Gallup’s annual State of the Global Workplace report offers useful insights into employee sentiment. While there are several insights throughout the 251-page report, …
If you find value in content like this, sign up for my Talent Edge Weekly newsletter. As organizations seek to understand worker sentiment, this new PwC report, based on a survey of 49,843 employees across 48 countries and 28 sectors, offers several insights into AI adoption, trust in leadership, motivation, psychological safety, skill development, job security, and …
This new article provides strategies and examples of companies overcoming challenges in turning employee feedback into action. It identifies seven key challenges organizations face when managing employee feedback: making sense of collected data, ensuring employees feel heard, identifying underlying problems, protecting privacy, navigating conflicting views, addressing negative feedback, and providing meaningful follow-up. For instance, Microsoft effectively manages these challenges …
Is re-recruiting former employees part of your talent strategy? Many organizations recruit from untapped talent pools to gain a competitive edge, yet they often overlook rehiring former employees. This is a missed opportunity, as a study in the Academy of Management Journal found that former employees often outperform new hires, especially in roles requiring strong relational skills and internal coordination. While not …
Over two years ago, I shared a Fortune article titled, Why Cognitive Load Could Be the Most Important Employee Experience Metric in the Next 10 Years. Cognitive load (CL) is a theory suggesting that excessive information processing hampers task performance and learning. Increased CL can negatively impact decision-making, performance, wellbeing, and employee experience. Today, with growing digital data and …
As organizational investors and stakeholders emphasize talent as a critical driver of organizational success, boards of directors have become increasingly interested in human capital issues. A survey by Russell Reynolds Associates (referenced in this article) of 259 global board directors found that HR was the top-rated business/functional area to which the board wants increased exposure. As Chief …
Most organizations collect employee feedback to understand employees’ opinions, concerns, and needs. And while the annual employee engagement survey is still used to solicit feedback in many organizations, most acknowledge that they need more than surveys to understand employee sentiment. As such, firms are increasingly using a multi-pronged approach to receiving, processing, and responding to …
Few would dispute that a positive employee experience (EX) positively influences the success of an organization. And as HR leaders strive to show more of a direct link between EX and business outcomes within their firms, this article shares an approach for doing just that in a large global retail brand organization. The researchers obtained …
This 48-page report provides insights into how the general shift in power dynamic—from employer to employee—continues to reset workers’ expectations of their employers. While this report has various insights, a section on p.33, titled “Individuality,” caught my attention. It emphasizes how the employee experience will be influenced by “variable customizations,” where employees want greater choice and autonomy over their …
By most accounts, the employee experience (EX) is a priority for many organizations. And given the multitude of HR-related practices that reach employees, it raises the question: to what extent does HR experience impact overall EX and other important outcomes? This 60-page report shares research findings from a 25-country study of over 32,000 respondents on how employees …
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