Using Shared Services to Drive the HR Operating Model of the Future | Gartner’s May HR Leaders Monthly

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This article argues that many operational HR activities that are most suitable to be fully owned by a Shared Services Center (SCC) still fall into HR teams outside of SSC. The article begins on page 15 offers and offers a 4-component model that further separates operational and strategic work, and evolves SSC services into a comprehensive …

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