The Future Chief People Officer | SHRM and Others

HR Effectiveness

This study conducted by Willis Towers Watson in partnership with SHRM Executive Network, and HR People + Strategy of 500+ executives explores the key skills, mindsets, and behaviors that will help the chief people officer of the future meet the challenges of the new world of work. According to the study, 94% of all senior business leaders (including CPOs, CEOs, members of the board of directors, and other C-suite members believe it is important to accelerate the growth and development of the HR executive of the future. However, only about a third (35%) of respondents believe that future CPOs (those who will become CPOs in the next 5 to 10 years) are getting the development they will need. Among the top 3 areas in which future CPOs need further development in order to meet the challenges of the new world of work are 1) digital business acumen, 2) learning and reskilling, and 3) data science, including drawing predictive links between employee and business data to inform business and people priorities and decisions. The study findings bring forward 5 pivot points to enable development in these areas. This 40-page report is replete with insights that can help organizations accelerate the development and readiness of future CHROs.

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