Unlocking the Power of Hybrid Work: 5 Guiding Principles from Cisco’s 3-Year Study | Kelly Jones on LinkedIn

Workforce Trends

This past week, Kelly Jones, Cisco’s Chief People Officer, shared highlights from Cisco’s Future of Work Study—a study based on three years of data from over 13,000 Cisco employees. The study aimed to understand various aspects of the employee experience, spanning from pre-pandemic times to the pandemic era, office reopening, and beyond. It assisted Cisco in addressing three crucial questions: 1) How can we support people’s well-being while ensuring productivity? 2) How do we provide the desired flexibility to individuals while maintaining accountability? 3) How can people work from any location, time zone, and still stay connected? The findings were distilled into five principles, which are shown in the image of this post. Two principles emphasize granting employees the flexibility to choose their work locations—whether remote or in the office—and establishing in-office requirements based on meaningful moments rather than a fixed number of days. As noted in the article, Cisco’s philosophy is thatthe office should be a magnet, not a mandate,” urging periodic gatherings for specific reasons. When requiring employees to be in the office, “prioritize quality over quantity,” clearly communicating goals and emphasizing tasks better suited for the office environment. Aside from the new LinkedIn article, there is also a white paper and a PDF presentation. As a bonus, I am resharing Microsoft WorkLab’s article on basing in-office requirements on moments that matter.