Voice of Employee Analytics: Step-by-step Guide | Customer Think

Similar to how the Voice of Customer (VoC) measures customer experience, Voice of the Employee (VoE) helps measure the employee experience and employee engagement by using employee feedback from a variety of sources such as survey responses, Glassdoor reviews, social media comments, internal discussion threads, etc. to reveal employee concerns, pain points, perceptions, and preferences. This article provides a few useful suggestions (particularly for those who don’t have coding capabilities or data scientist staff) for applying such an approach and using insights to increase employee retention, reduce hiring costs and improve workforce productivity. Focus less on any specific products mentioned and more on the approach so that you can begin to generate ideas for your own organization.