Workplace Resilience Study: Full Research Report | ADP Research Institute

Workforce Trends

The coronavirus’s pandemic continues to be a source of strain, unexpected stress, and adversity for many people. And as the crisis persists, these outcomes will become more acute. One topic that has received much attention during this timeframe is Resilience, which in general refers to a person’s ability to persevere through or recover from setbacks. Within the workplace and work context, Resilience is an important factor that has implications for worker wellbeing, productivity, team effectiveness, and performance, to name a few. Given the importance of Resilience at both an individual and organizational level, organizations would benefit from understanding their workforce’s Resilience to determine how they can best support workers during these challenging times. This recent study aimed to investigate the components of Resilience in the workplace and design a survey instrument to measure these components. For the study, Workplace Resilience is defined as an individual’s capacity to withstand, bounce back from, and work through challenging circumstances or events at work. The instrument was a final set of ten items (page 8) representing three facets of Workplace Resilience (feelings about oneself, one’s team leader, and one’s senior leaders). This 57-page report contains ten key findings ranging from 1)  19% of U.S. Workers Are Highly Resilient, 3) Trust in the Team Leader Is a Crucial Part of Resilience, 7) Resilience Varies by Job Level (the higher one’s level within a company, the more likely one is to be Highly Resilient). The insights from this report can be used as organizations continue to place “increased emphasis on understanding the mindset of employees and helping them to navigate through turbulence.”

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