Much has been shared about the HR priorities that HR teams will focus on in 2023 and beyond. And while priorities are essential to establishing a focus on what work will be done, determining how the work will be delivered and by whom is as critical; an HR operating model brings these areas into sharper focus.
In this article by Marc Effron of The Talent Strategy Group, he provides five questions that help inform the answers to HR operating model decisions. Sample questions include:
- What do we do, and why do we do it?
- What are our guiding principles to operationalize HR?
- How will we know if we’re successfully executing the HR Operating Model?
Each of the five questions has follow-up questions to better inform operating model decisions. The article includes a supplement PDF showing an example of the types of answers that might be provided to each question.
As HR leaders consider various operating models (once they have answered the questions), this bonus article from Gartner
provides ideas on a shared services model that helps to separate the delivery of operational and strategic HR work. Including this additional resource is intended to provide one example of an HR operating model. It does not suggest that this model is a preferred model.
HR leaders should use the questions from Marc’s excellent article to inform the detailed answers that will be needed to develop an HR operating model that works best for their organizations.